Troubleshooting Tips for your USB Headset

As we head into winter, it’s beginning to look like we won’t be heading back to school or the office anytime soon. With COVID-19 cases skyrocketing as the weather turns cold, many companies and school districts have made the decision to remain online only, with no in-person contact for at least the next several months. If you’re feeling stir-crazy and missing your office space or classroom, trust us- you’re not alone!

However, working or attending classes remotely doesn’t have to mean discomfort or distraction. Even if you’re sharing cramped quarters with a spouse and kids all working and attending school from home, you can still get into the zone with your own work or school commitments thanks to a USB headset that is compatible with your computer. Purchasing a USB headset is a great way to optimize your remote working or learning environment as we continue to adapt to our ‘new normal.’

But what if your new USB headset is having a hard time connecting over Bluetooth, or if you can hear the participants in your online meeting but they can’t hear you (or vice versa)? Like any technology, USB headsets are prone to occasional issues that can cause frustration in an already frustrating situation. Here are some handy tips for you to keep nearby next time your USB headset is giving you a headache. See if these work for you!

Problem: Your Wireless USB Headset Won’t Connect Over Bluetooth
Solution: This is a pretty common problem among wireless USB headsets that use a USB dongle to connect via Bluetooth to your computer or mobile device. Fortunately, there’s a relatively simple fix to re-establish connectivity. Simply “forget” the USB headset and then re-pair it to your device.

You can do this by clicking the Bluetooth symbol, normally located in the top bar menu of your laptop, or going into your System Settings menu and selecting Bluetooth. This will present a menu of Bluetooth-connected devices, including your wireless USB headset, that can be disconnected by clicking on them. In some cases, simply disconnecting and reconnecting will work just fine, but other times it may be necessary to forget the device and pair it once again as a new Bluetooth headset to have your computer recognize it properly.

Problem: You Can Hear Your Fellow Meeting Participants, but They Can’t Hear You
Solution: Whether your USB headset is wired or wireless, occasionally there may be an issue with sound output. If you can hear everything with your USB headset but your fellow meeting or class attendees have indicated that they can’t hear you, try these three quick steps:

  • Check to make sure you are not on mute over Zoom, Google Meet, or whichever videoconferencing platform your organization uses. It may be as simple as a click of a button!
  • Make sure your microphone volume is turned up. Many USB headset models have separate volume controls for headphones and microphone, and it’s possible that one is turned up and the other is turned way down!
  • Check to ensure that either the USB cord for a wired headset or the USB dongle for a wireless headset is plugged into your computer’s USB port and that the fit is secure. It is possible that the USB headset is not connected all the way- or at all!- to your device.

Problem: You are unable to hear anything through your headphones but your mic seems to work just fine.
Solution: Like the troubleshooting tips for a malfunctioning microphone, the solution to this one may be easier than you think! Try these things first:

  • Make sure your headphones are connected securely to your USB port, either with the USB cord of your wired headset or with the wireless USB dongle.
  • Check the volume control for the headphones- is it turned all the way down? Adjust until you can hear sound coming out.
  • Look at the sound settings on your laptop- it’s possible that your USB headset is not selected as the preferred audio output device.

If you’ve gone through these troubleshooting tips and are still experiencing issues, there’s a possibility that you may be having a more serious problem with your hardware. Try using a spare set of headphones to make sure the problem isn’t stemming from the laptop itself, and contact the help desk at your computer’s manufacturer to correct any issues.

It’s also possible that your USB headset may simply be worn out from excessive use and normal wear and tear, or that it may have been exposed to water damage or other injuries. If this is the case, contact the manufacturer for warranty and repair information.

People who have tried a USB headset for remote work, online learning, gaming, and more enjoy the enhanced ability to concentrate in a distraction-free environment, no matter where they are! Once you have purchased a USB headset, it can be quite difficult if not impossible to imagine life without it, which is why any malfunction or issue can be especially disheartening. Because of this, it’s important to take good care of your USB headset to keep it looking and working like new. Here are some safety and storage tips to help you make the most of your USB headset purchase for years to come.

  • If you have a wired USB headset model, make sure to bundle your cord when it is not in use. This will prevent your USB headset from cord damage that can affect its performance. We recommend a loose, figure-8 cord bundle secured with a twist-tie or zip-tie when you are not using your USB headset.
  • For wireless Bluetooth USB headsets that you plan to use on several devices, be sure to disconnect a device before connecting to a new one. Too many devices connected via Bluetooth can cause connectivity issues, especially if all the devices are within a 500-foot range of one another.
  • Be sure not to clean your USB headset with anything other than cleaning products that have been optimized for use with electronics. Alternatively, we find that a damp hand towel or dishcloth with a very small amount of mild dish soap is effective and safe for the exterior of your USB headset. Never submerge the cord or dongle to your USB headset in the water!

By following these tips, we hope your USB headset will continue to make your remote working or online learning experience as pleasant and productive as possible.