I needed some 9.4GB DVD-RAM disks. We had been using Maxell disks but found that they had been discontinued when I tried to order more. I had a recommendation to use a Panasonic replacement, but couldn't locate any locally. I found them on the Encore Data Products web site. I also needed some HP ultrium tape cartridges, which were also listed on the web site. Prices listed were competitive with what I had been paying. Instead of ordering via the web site, I placed a phone call, 1. to verify the product was not a socalled "equivalent" and 2. to inquire how to use my company credit card to make the purchase. I placed the order at that time and received the products several days later. All was exactly as advertized, at a fair price and at a very reasonable delivery time.
Thanks for the great customer service. The unit seems to be working fine. We greatly appreciate your customer service and the fact that we did not miss our Sunday service.
